Privacy Policy

This Privacy Policy describes how Mayapur Mridanga collects, uses, and shares your personal information when you visit or make a purchase from Mayapurmridanga.com.

What Customer Information We Collect

When you visit the site, contact us, or make a purchase, we may collect the following information:

  • Name
  • Phone number (including WhatsApp communication)
  • Email address
  • Shipping address
  • Billing information
  • Order information
  • Website usage information (via cookies and analytics)

How We Use Your Information

We use your information primarily to fulfill orders, process payments securely, arrange shipping, and provide you with order confirmations. We also use your contact information to communicate with you, including sharing product photos and sound demonstrations via WhatsApp before dispatch.

Third-Party Services

We share necessary information with third parties to help operate our business safely and efficiently. This includes:

  • WooCommerce: To power our online store and manage your orders.
  • Payment Gateways: Services like Razorpay and Stripe to securely process your payments. We do not store your credit card details on our servers.
  • Google Analytics (Site Kit): To help us understand how our customers use the website and improve our services.
  • Courier Partners: Your shipping address and phone number are shared with transport services to deliver your instruments.

Data Security and Retention

We retain your order information for our records to assist with future customer service inquiries unless you ask us to delete it. We take appropriate security measures to protect your personal information.

Your Rights and Contact Method

You have the right to request access to or correction of your personal data. For any privacy-related questions, please contact us via WhatsApp at +91 75011 97661 or email us.